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Delivering next-generation telecom solutions that keep your business connected, secure, and future-ready.

Install Avaya Unified Communication Manager in the branches
Connect between them through the customer network using H.323 protocol
Design and implement the call flow for call center that support Allianz customers in the Main Branch
Avaya CMS Reporting for Allianz Agents that help the call center supervisor to track the agents activity upon the day, week and month by accurate reports generated by the system
Avaya Recording System that help the supervisor to track calls to ensure that service presented to customer is done in high quality

0+

years of experience

years of experience

Avaya Unified Communication Manager support call center ,back office telephones and all trunking service with Telecom Egypt.
Avaya CMS Reporting support 122 Agents
Avaya Recording System support 122 Agent
Avaya Experience Portal (IVR) including integration with customer data base

Install Avaya Unified Communication Manager support about 2,200 users including guest rooms and back office
Integration with the hospitality system for hotel
Integration with the billing system for Hotel to ensure that guest charge for all telephone calls done from his room
Design and implement the call flow sytem for hotel reservation.

years of experience