Contact Center Select — Every Channel, One Experience

From Interaction to Insight — Powering the Modern Contact Center

contact center is a centralized hub where businesses manage customer interactions across various communication channels, including phone, email, chat, SMS, social media, and more. Unlike traditional call centers that primarily handle phone calls, contact centers use software and technology to provide consistent and personalized customer service through an omnichannel approach. Key functions include customer support, sales, and technical assistance, all powered by agents and aided by tools like AI, automation, and data analytics for efficiency and improved customer experience.

Contact Center Select supports the following routed contact types:

• (Voice ,Email, Outbound, Web communications (Web chat). SMS text messages, Fax messages, Scanned documents, Voice mail messages ,Social Networking)

Contact Center Reporting & Recording : refers to the systems and processes used to monitor, capture, analyze, and evaluate customer interactions within a contact center environment. These tools play a critical role in improving operational efficiency, ensuring compliance, enhancing customer experience, and supporting agent training and performance management.

Contact Center Reporting involves the collection and analysis of data from customer interactions and agent activities. It provides insights into the overall performance of the contact center through various key performance indicators (KPIs) and metrics.

Contact Center Recording involves capturing voice and/or screen interactions between customers and agents. This may include inbound and outbound calls, chats, emails, and screen activity during interactions.

We are one of the leaders in sales & after sales team for this solution in cooperation with